Shipping Policy

Website: Paws Peaks

At Paws Peaks, we are committed to delivering your pet essentials quickly and securely throughout the United States. This Shipping Policy explains processing times, delivery estimates, and important shipping information.

1. Shipping Locations

We currently ship within the United States only.

We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed the next business day.

  • During peak seasons, processing times may be slightly extended.

You will receive an order confirmation email immediately after placing your order.

3. Shipping Time Estimates

Standard U.S. Shipping: 3–7 business days

Please note:
Delivery times are estimates and may vary due to carrier delays, weather conditions, or high shipping volume periods.

4. Shipping Carriers

We partner with trusted U.S. carriers to ensure safe and reliable delivery. Carrier selection may vary based on location and package size.

5. Order Tracking

Once your order ships:

  • You will receive a shipping confirmation email

  • A tracking number will be provided

  • You can monitor delivery progress in real time

If you do not receive tracking information within 3 business days, please contact us.

6. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

We may offer free shipping promotions from time to time. Eligibility details will be clearly displayed on the website.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • We are not responsible for lost packages

  • Reshipping fees may apply

  • Refunds may be reduced by shipping costs

Please double-check your address before completing your order.

8. Lost or Delayed Packages

If your package is marked as delivered but you have not received it:

  • Check with neighbors or household members

  • Contact the shipping carrier directly

  • Contact our support team for assistance

We are not responsible for carrier delays but will assist in filing claims when appropriate.

9. Damaged Packages

If your package arrives visibly damaged:

  • Take photos before opening

  • Contact us within 7 days

  • Provide your order number and images

We will review and offer a resolution as quickly as possible.

10. Split Shipments

In some cases, your order may arrive in multiple shipments depending on product availability and warehouse location.

You will receive separate tracking numbers if this occurs.

11. Contact Information

For shipping-related questions:

  • 2516 7th Ave, East Meadow, NY 11554, USA
  • support@pawspeaks.com
  • +1-888-234-1255
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